Frequently Asked Questions

For all tours except GeoTripz tours: You may cancel your tour and receive 100% of your payment up to 48 hours before the start of your tour. We regret that we cannot offer any refunds for tours cancelled within 48 hours.

For all tours except GeoTripz tours: We can adjust your date or time up to 48 hours before the reserved tour at no charge, if we have an available guide.

Yes, our online reservation system allows you to book and pay for your tour(s). Please note, however, that last minute reservations cannot be made online. We recommend booking your tour at least two weeks in advance.

Yes, our online reservation system accepts Visa, MasterCard, and PayPal.

Your local guide will wait for you for up to 20 minutes at the arranged meeting point. Tours for late arrivals may be shortened so that the tour finishes at the original scheduled time.

For clients who do not arrive within 20 minutes, we regret that we must treat this as a cancellation and cannot offer a refund. In some cases, depending upon availability, we may be able to reschedule your tour, but we charge a fee to pay for the guide’s time for the missed tour.

Our walking tours go ahead as planned, rain or shine. (Our guides are experienced with all weather conditions, and will look for ways to keep you comfy and mostly out of the rain). Refunds are not available for rainy day or inclement weather cancellations. Please be sure to have weather appropriate clothing, an umbrella, and comfy shoes.

If your party is less than 6, another party will be added to yours to make it min 6.

Yes, all of our guides are fluent in English. Read more about our guides here. Our programs are only available in English. Our guides are also accredited in accordance to the sector standards. You are welcome to contact our office 011 4840900 (request for GeoTripz Team)

The cost of the tour includes everything, but if your instructor has been particularly helpful or generous with their time, they will be happy to accept gratuities. All itineraries also has a recommended spending money. We strongly recommend that you support the local crafters and the likes. We try to have every one of our sites with cost effective tourism products.

Please inform the customer care agent so arrangements can be made. Should you phone not be compatible or lack of coverage / data, please register your interest on our USSD App XXXXX (20c per 20 sec) – you will be asked to enter your name, please enter your name or an alias and our customer call centre will be in contact.